1. Overview
Ardenvia Trading LLC wants customers to understand the procedures for requesting a return, exchange, or refund for children’s shoes purchased through https://ardenviatrading.shop.
This policy applies to eligible purchases made through our website, subject to applicable consumer protection laws. Nothing in this policy is intended to remove rights that cannot legally be waived.
2. Return Request Period
Customers should contact us within 30 calendar days of receiving their order to request a return for an eligible item.
To begin a return, email support@ardenviatrading.shop with your order number, the item you wish to return, and the reason for the request.
Please wait for return instructions before sending an item back. Returns sent without prior communication may take longer to identify and process.
Any shorter deadline stated in this policy does not override a longer or otherwise mandatory return right provided by applicable law.
3. Return Eligibility
To be eligible for a standard return, an item should generally meet the following conditions:
- It is unused and unworn.
- It is in its original condition, with its original packaging where reasonably available.
- It has not been damaged, altered, or excessively handled after delivery.
- It is accompanied by the relevant order information.
Customers should inspect children’s shoes indoors on a clean surface when checking size and fit.
Items that have been worn outdoors, used extensively, damaged through customer use, or returned in a condition that materially affects their resale value may not qualify for a standard change-of-mind return, subject to applicable law.
These conditions do not exclude valid claims involving defective, damaged, incorrect, misdescribed, or otherwise legally nonconforming products.
4. Items That May Not Qualify for a Standard Return
A standard change-of-mind return may be declined where an item:
- Shows significant signs of use or wear.
- Has been damaged after delivery through misuse or improper handling.
- Is missing essential components or packaging where their absence materially affects resale condition.
- Has been modified or altered by the customer.
This section does not limit statutory rights relating to defective or incorrectly supplied goods.
5. Return Shipping Costs
For eligible change-of-mind returns, including cases where a customer selects the wrong size or changes their mind, the customer is generally responsible for return shipping costs.
If an item is defective, damaged on arrival, incorrect, or materially inconsistent with its description, Ardenvia Trading LLC will cover reasonable return shipping costs where the issue is confirmed and such responsibility is required by this policy or applicable law.
Customers should contact us before returning an item so that we can review the issue and provide appropriate instructions.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact support@ardenviatrading.shop as soon as reasonably possible.
Please include:
- Your order number.
- A description of the problem.
- Clear photographs of the item and packaging, where applicable.
We will review the information and explain the available resolution. Depending on the circumstances and applicable law, the resolution may include a replacement, repair where appropriate, refund, or another legally required remedy.
Customers should not discard a damaged item or its packaging before contacting us if the information may be needed to review the claim.
7. Exchanges and Size Issues
If a pair of children’s shoes does not fit, contact us to discuss the available options.
An exchange depends on product availability and the applicable return conditions. We do not guarantee that a replacement size or style will be available.
If an exchange cannot be arranged, an eligible return may be considered under this policy. Customers should review the size information on the product page before placing an order.
8. Refund Approval and Processing
Once a returned item has been received and inspected, we will notify the customer whether the refund request has been approved.
Approved refunds will generally be issued to the original payment method within 3–5 business days after the returned item has been received and the return has been approved, subject to any longer processing period required by applicable law.
The time required for the refund to appear in the customer’s account may depend on the payment provider, bank, card issuer, or other financial institution.
If the refund has not appeared after a reasonable period, customers should contact their payment provider and email support@ardenviatrading.shop with the relevant order details.
9. Refund Amount
The refund amount will be determined based on the original transaction, the items returned, any applicable disclosed charges, and the customer’s legal rights.
Original shipping charges, return shipping costs, and other fees will be treated in accordance with the checkout terms and applicable law. Where a full refund of such charges is legally required, this policy does not limit that entitlement.
Refunds will not be replaced by store credit unless the customer agrees or applicable law permits the arrangement.
10. Cancellations
If you wish to cancel an order, contact us as soon as possible.
Cancellation may be possible before the order has been processed or dispatched, but we cannot guarantee cancellation after fulfillment has begun.
If an order cannot be canceled, the customer may request a return under the applicable return conditions, subject to any statutory cancellation rights.
11. How to Request a Return
Email: support@ardenviatrading.shop
Please include your order number, the product name, and the reason for the return request. For damage or incorrect-item claims, include supporting photographs where possible.
Do not send a return to an address other than the return address or instructions specifically provided for your request.
12. Contact Information
Ardenvia Trading LLC
7691 BRIGHTWOOD DR
LAS VEGAS, NV 89123-0503
United States
Phone: +1 8573797937
Email: support@ardenviatrading.shop
Website: https://ardenviatrading.shop